FAQ's

What is the currency of the prices I see on the site? Can I change the currency?

You can change the currency.

I just placed an order, when will it be shipped?

We do our best to ship items as quickly as possible. Please allow 4 to 10 days for production before your order is shipped; average delivery times are 3 to 10 days. Tracking numbers will be updated 3 to 4 days after your order is shipped. If you don’t have a tracking number after 7 business days, please email us at naresfitness@gmail.com.

I'm not satisfied with my order, can I return it? What should I do if there is an issue?

We offer a 100% money-back guarantee if the product is defective or damaged. You have 14 days to return it for a full refund. You must return it at your own expense; once we receive the product, we will refund the full amount of your initial purchase. Please include a name and order number on the returned package. Please note: If your package is in transit, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You can cancel your order without penalty! You must cancel your order before it is shipped. If the item has already been shipped, please use our return system to get a full refund.

I entered an incorrect address, what should I do now?

If you misspelled or auto-filled an incorrect address, simply reply to your order confirmation email and confirm. Once you verify that the provided address is incorrect, please inform us by email at naresfitness@gmail.com. If the address provided is incorrect, we can change it to the correct one within 24 hours. No refunds will be issued after 24 hours for an incorrect submission.

How long does shipping take?

Shipping times vary as we ship worldwide from different processing centers depending on your location. The average delivery time is 3 to 10 business days.

I have a question that hasn't been answered, can you help?

Absolutely! We’re here to help make your home beautiful! Please email us at naresfitness@gmail.com and we’ll be happy to assist you in any way possible. We receive a large number of emails; for a quick response, please include your order number and clearly specify the issue. Thank you.